Your privacy is very important to us and we will
always act to protect your information. We take this responsibility
seriously and are very careful about how and when your personal
information is collected, used and shared.
This statement tells you in general terms what our commitment
is, why we need to collect personal information, who we may
share that information with and how you may access personal
information that we keep.
Privacy Commitment
We will always make sure that we handle your personal information
securely and carefully and will only use your personal information
when it is necessary for us to deliver you a service or perform
other necessary business functions and activities
We will not use your information for purposes unrelated to the
services we provide, unless we first obtain your consent
Wherever possible we will give you the option of interacting
anonymously with us provided it is practicable and lawful to
do so
We will always use fair and lawful means of collecting personal
information
In most circumstances we will collect personal information directly
from you
What personal information do we collect?
The personal information we collect is in most cases supplied
directly by you when you give us your details, place an order,
seek a refund or provide feedback to us.
The type of service or interaction you wish to receive will
determine the specific type of information we need to collect.
This may include the following: Name, address, phone and other
contact details (fax, email etc), cruise information and method
of payment.
Why we collect information?
We collect information for a number of reasons including to:
deliver products or services to you
complete transactions with you or on your behalf
improve our service
protect against fraud or theft
provide offers that are of greater interest or benefit to you
How we collect this information?
We collect information in a number of ways including:
When you register your details with us or give us the information
When you request specific information from us
When you make a booking with us
When you use your credit card
Sometimes, we may add to your personal information additional
information from external sources. This is mainly done to verify
the accuracy of the information we have and, again, to personalise
and improve our service
Who we share your information with?
We do not sell your or share your personal information with
other parties without first obtaining your permission.
Access
If you would like to access your personal information, write
to us at PO Box 1376, Mudgeeraba, QLD, 4213 or us on 07 3137
0111. We prefer to receive written requests as in many cases
this assists us to verify your identity.
Direct marketing
If you do not wish to be contacted by us about marketing, special
offers or other contacts, please email us at info@eyespyevents.com
or call us on 07 3137 0111. Privacy
Policies and Practices
From time to time and in line with customer expectations and
legislative changes, our privacy policies and procedures will
be reviewed and, if appropriate, updated. A copy of our Privacy
Policy is available & will be updated online here.
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